BIG 4

Excellent primary care consists of what we call the BIG 4. The result is a 21st century primary healthcare practice environment that embraces all the components of an ideal medical practice.  These components are as follows:

1.  Consumer Focus

        Call Today/Seen Today - Patients are seen the same day they call

        Service Attitude - We hire for attitude, we teach skills

        Patient Satisfaction - Surveys are conducted periodically in all of our groups

2.  Culture & People

        8, 9, 10's - Lighter and brighter = fewer, better associates

        Do the Right Thing - Empowering associates to ensure the best patient care

        Bilingual Associates - Eliminating language barriers

3.  Space & Technology

        Call Center - Ease of access to clinicians and care

        Location and Image - Professional easy to access      

        EMR - Modern efficient technology (electronic medical records)

4.  Business Model

        E-clinic - Access to clinicians and care on the web

        24 / 7 Access - Variety of access methods and hours

        Associates - Empowered employees to provide the best  care